IT Support Specialist (m/f/d)
Are you someone who is passionate about data protection, free and secure communication, and digital sovereignty on the Internet? Then this may be your chance to help us change the Internet for the better and develop a solution that presents an alternative to American providers.
Then join our team as an IT Support Specialist (m/f/d).
Your tasks
- As an experienced supporter with good technical understanding, you will be responsible for ticket management (from ticket acceptance via email, telephone, or project system, ticket qualification, and ticket maintenance) as well as the creation and maintenance of documentation.
- Our users are important to you: You process customer inquiries, provide assistance, and search for and analyze errors. You ensure SLA/KPI in terms of response times.
- You enjoy communicating: You find suitable solutions and communicate them in a charming manner. Even when dealing with multiple inquiries at once, you remain friendly and patient.
- You love variety: In addition to customer communication, you work closely with our DevOps team and act as an interface between customers and internal IT.
Your profile
- You are enthusiastic about IT: You have at least 3 years of experience in IT support. You have good Linux skills or knowledge of open source solutions. Experience with ticket systems such as OpenProjekt and Gitlab is desirable.
- You are customer-oriented and organized: You work professionally, are solution-oriented, friendly, and patient when dealing with our customers. You show initiative in suggesting improvements.
- You are a team player: You are motivated, reliable, enjoy coordinating with colleagues, and yet work independently and in a structured manner.
- You have very good German skills, both written and spoken, and can also communicate confidently in English.
What we offer
Work with purpose
Our DNA and passion: Linux, open source and data protection. Let's work together to make our customers' communication free, more secure and thus digitally sovereign.
Knowledge
You can expect challenging and varied tasks that always bring new insights. Exchange of experience and knowledge transfer across all teams and levels are a matter of course for us.
Growth
We promote your professional and personal development in a targeted manner. An open exchange within the team is just as much a fundamental part of this as internal and external training courses, conferences or coaches.
Code life balance
We make it possible for you to reconcile work and family life - e.g. through flexibility and partial remote working. Oh yes: Overtime is not a matter of course and will of course be compensated.
Family business
We are a family-run company with over 25 years of history. For our culture, this means trusting cooperation, stability and security.
Amenities
Coffee, tea and fruit are always on hand. Just like regular joint team events and activities that make (working) life more enjoyable.
Interested?
Then we look forward to receiving your application! Please let us know your earliest possible starting date and your salary expectations. If you have any questions, do not hesitate to contact Susanne Baldin directly: +49 30 405051 79.
Please note our data protection notice for your application.
How we come together
1. Application
E-mail us your application and allow a little bit of time for us to read through everything.
Please note our data protection notice concerning job applications.
2. Initial interview
Initially, we will arrange a phone call with you, so that we can get to know each other. This call will normally take about 20 minutes and will also be an opportunity for you to ask us any questions you may have.
3. Job interview
In the next stage, we may have a more in-depth discussion, either online or at our premises in Berlin. This meeting will be attended by two or three members of the team.
4. Decision
We will promptly notify you of our decision and give you feedback.
5. Onboarding
We will sort out in advance any technical equipment that you require and look forward to welcoming you on your first day at OpenTalk.
Any questions? - Your contact person
