Crashes

Problem

The video conference ended unexpectedly. How can I solve this problem?

Cause

Unstable internet connection: A weak or unstable internet connection can lead to disconnections. Check your internet connection and avoid other data-intensive activities during the conference.

Software Issues: Bugs or incompatibilities in the video conferencing software may cause unexpected closures. Make sure you're using the latest version and check for updates. Alternatively, you can try other video conferencing software.

Hardware issues: Defective hardware components such as microphone, camera or network devices may cause unexpected terminations. Check your hardware and make sure everything is working properly.

Overloaded servers: Overloaded or technically faulty servers of the video conferencing platform can lead to unexpected terminations. In such cases, the issue is beyond your control. Please try again later or use an alternative platform.

Firewall settings: Firewall settings can affect access to the video conference and lead to disconnections. Check your firewall settings and make sure the video conferencing software has access.

Solution

If the video conference ended unexpectedly, try dialing in again and make sure you have a stable internet connection. Please also check for updates.